Orders and availability
Product availability, prices, promotions, and shipping options may change. An order is confirmed after checkout is completed and an order confirmation is issued.
Store policy
Terms
These terms explain how Giftvase handles personalised gift orders, bulk inquiries, delivery, returns, and customer support.
Returns and replacements
If an item arrives damaged or incorrect, contact support with the order number and photos so the team can review a replacement, refund, or return path.
Personalised and made-to-order items
Personalised items are made individually to the artwork you approve, so they cannot be resold and are not returnable or exchangeable for change of mind, or for a spelling, wording, or artwork choice made in your design. Check your proof carefully before approving it — approval is what sends your artwork to production. This does not affect your rights under the Consumer Guarantees Act: if a personalised item arrives damaged, faulty, or different from the proof you approved, contact support with your order number and photos and the team will replace or refund it.
Digital gift cards
A gift card is available for purchase only when it is listed as active and in stock in our store catalog. Its product page states the available values, delivery format, redemption conditions, expiry information, and refund terms that apply before checkout.